Utility Energy Assistance allows you to simplify the billing process when accepting assistance payments.

Display applied assistance amounts and any remaining balance on customer notices, and separate the assistance balance from the customer’s overall balance due. This module also enables you to exclude customers from shutoff and penalties when you receive notice that they have been approved for assistance. Balance your assistance liability and provide the necessary reports to any controlling agencies with Utility Energy Assistance.


  • Create and send utility bills with assistance information
  • Apply assistance payments to specific services and customers
  • Report assistance transactions and balances


  • Receive assistance payments and track assistance balances
  • Easily balance to daily assistance deposits
  • Provide customers with remaining balances due after assistance


  • Exclude assistance approved customers from shutoff
  • Update assistance approval status when assistance balance has been applied
  • User-defined fields


  • Custom reporting
  • Powerful search options
  • Interactive task list
  • Very comprehensive application, task, and field level security
  • Print, save, and export all reports
  • History and management tracking