Caselle Service Orders is designed for any organization that deals directly with customers. This application is for the clerk or administrative assistant who needs to track customer service orders from start to finish.

You can create, print, edit, and complete service orders with information that can be easily accessed later using Customer or Service Order Inquiry. You can also make billing changes to update services and send final bills to customers. As a powerful addition to the Caselle Utility Management application, this flexible module makes it easy to meet the unique needs of your customers.


  • Set up and track service orders through the completion process
  • Create multiple action requests on the same service order
  • View location history while creating or modifying a service order


  • Organize work by department, project, or personnel
  • View location history while creating or completing a maintenance order
  • Easily create, edit, reprint, and complete maintenance orders while viewing details


  • Create and print customized maintenance orders by request type
  • Create and save filters to refine viewable maintenance order history
  • Control actions and personnel by department
  • User-defined fields


  • Custom reporting
  • Powerful search options
  • Interactive task list
  • Electronic document attachments
  • View location history while creating or modifying a service order
  • Print, save, and export all reports
  • History and management tracking